For our client we\'re looking for a Customer Support Advisor.
In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You’ll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving.
- Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns.
- Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved.
- Maintain constant communication with both the customer and service partner, providing regular updates and reassurance.
- Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure.
- Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support.
- Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences.
-Dedicated to delivering high-quality service and tailored solutions to customers.
-Skilled communicator, able to adjust approaches to meet diverse customer needs.
-Proactive and creative in problem-solving, willing to go beyond standard solutions.
-Thrives in a team environment, actively supporting and uplifting colleagues.
-Committed to ongoing professional learning and development.
-Willing to work in shifts for continuous service coverage.
-Fluent in English, French, and Italian, both written and verbal.
You have a very good knowledge of French
You have a very good knowledge of English
You have a very good knowledge of Italian
-Competitive salary package, including meal vouchers, transport costs, and shift allowances.
-Opportunities for career progression within a globally recognized company.
-Good work-life balance, with up to 50% remote work flexibility.
-A dynamic and international work environment.
Application Process: Candidates interested in applying should send their resume to gent.office@ago.jobs, call 09 223 52 50, or apply online directly.