For our client we\'re looking for a Customer Support Coordinator.
In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You’ll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving.
- Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns.
- Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved.
- Maintain constant communication with both the customer and service partner, providing regular updates and reassurance.
- Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure.
- Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support.
- Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences.
-Dedicated to delivering high-quality service and tailored solutions to customers.
-Skilled communicator, able to adjust approaches to meet diverse customer needs.
-Proactive and creative in problem-solving, willing to go beyond standard solutions.
-Thrives in a team environment, actively supporting and uplifting colleagues.
-Committed to ongoing professional learning and development.
-Willing to work in shifts for continuous service coverage.
-Fluent in English, French and Spanish, both written and verbal.
You have an excellent knowledge of English
You have an excellent knowledge of French
You have an excellent knowledge of Spanish
-Competitive salary package, including meal vouchers, transport costs, and shift allowances.
-Opportunities for career progression within a globally recognized company.
-Good work-life balance
-A dynamic and international work environment.
Application Process: Candidates interested in applying should send their resume to gent.office@ago.jobs, call 09 223 52 50, or apply online directly.